Connect Customer Contact with Microsoft Teams and Optimize Your Processes.
KonductiT brings your customer service to Teams
A Teams Extend Contact Center is a Microsoft-certified, powerful solution that expands Microsoft Teams into a full contact center. It integrates not only your telephony, but also other important communication channels like webchat, WhatsApp, email, and social media directly into Microsoft Teams. This allows your employees to manage all customer interactions from one platform, without having to switch between different systems.
Whether you're a small business or a larger organization, this solution offers the flexibility and scalability you need to deliver top-quality customer service. With a Teams Extend Contact Center, you can seamlessly handle customer conversations across all channels, improve your service, and increase employee productivity.
A Teams Extend Contact Center offers agents powerful functionalities to handle customer contact easily and efficiently. With a user-friendly interface and smart tools within Microsoft Teams, agents can fully focus on an optimal customer experience.
A Teams Extend Contact Center gives supervisors the tools they need to effectively support agents and optimize customer contact processes. Thanks to real-time insights and management functions within Microsoft Teams, supervisors can intervene proactively and continuously improve service quality.
It is important that the Extend Contact Center is certified by Microsoft because this ensures that the solution meets Microsoft’s high standards for quality, compatibility, and reliability. A certified solution ensures that contact center agents have the tools they need and can easily connect with experts for faster issue resolution, leading to a better customer experience. Moreover, the certification provides assurance that the solution is well integrated with the Microsoft Teams environment and is regularly updated and tested to meet the latest standards.
With a Teams Extend Contact Center, you combine the familiar Teams environment with powerful contact center functionalities. The Extend model offers a flexible and secure solution, fully integrated within your existing Microsoft Teams tenant. This model overcomes the limitations of the Connect model, such as limited functionalities and less control, and provides a robust and future-proof approach to customer contact.
All communication centralized and clearly organized in the Teams app—for both agent and supervisor. Call handling via Teams Phone using Operator Connect or Direct Routing.
Seamless and integrated customer experience across multiple communication channels—such as telephony, chat, webchat, and social media—for consistent and uniform interactions.
Recurring tasks can be automated, and omnichannel communication can be integrated into your workflows.
Supervisors have access to a real-time dashboard and can monitor calls, listen in, or provide whisper coaching to support agents directly.
Easily create custom flows for every service need using drag & drop. With the visual designer, you connect all your systems via open APIs for seamless integration.
Gather valuable insights with Power BI reports and use this data to continuously improve your customer contact.
Agents have direct access to customer information from your CRM. This allows them to provide more personalized service, easily synchronize data, and manage tasks more effectively.
Integrate AI solutions such as Azure OpenAI, translation services, and Microsoft Copilot to automate and streamline your customer interactions.
Whether your staff works from the Netherlands, Germany, Italy, or another continent, with one phone subscription you keep your communication simple and efficient. In addition to Teams Phone, KonductiT also offers the option to deploy your Teams Contact Center globally, so that your customer contact is seamlessly connected – anywhere in the world and under the same conditions.
Here's what you can expect:
With konductit, you integrate both teams phone and your teams contact center globally, ensuring your customer contact is always and everywhere reachable. we take care of the complete implementation and delivery, so your organization can focus on what really matters: satisfied customers.
A Teams Contact Center offers all the tools you need to manage customer contact simply and efficiently. thanks to its full integration with microsoft teams, this platform is ideal for organizations that want to work in a customer-focused way. from smart routing to ai functionalities – everything is designed to improve your customer service and processes.
With a teams contact center, you not only impress your customers but also improve collaboration and efficiency within your organization. let your customer contact work the way you want it to.
ou're familiar with contact center terms like IVR, ACD, CRM and more. But how do you know what to consider when choosing a hosted contact center solution? The contact center market is crowded and confusing, with over 100 providers offering a wide range of solutions at varying price points. Let us help you orchestrate the process, the vendors, and the implementation.
KonductiT is here to support your transition to the cloud and provide you with the optimal contact center options and solutions at the best possible price. We understand that contact center technology is not a one-size-fits-all solution. That’s why we’ve designed our approach to ensure you get the right solution for your specific situation. We start by assessing your current setup to identify what works and what doesn’t. The best way to determine the right solution for you is by identifying valuable features—use cases—that optimize your business outcomes. Once we’ve done that, we can narrow down the service providers and determine which one fits you best.
Because the Teams Contact Center is fully integrated within Microsoft Teams, it can be easily managed by the IT department—keeping costs low!
Because the Teams Contact Center is fully integrated within Microsoft Teams, it can be easily managed by the IT department—keeping costs low!
There is a major shift underway toward omnichannel communication. Organizations are increasingly reaching out to their customers through various digital channels such as self-service portals, social media platforms, and bots. These tools help companies better meet the modern expectations of their customers. At the same time, we see a growing trend in the use of AI within contact centers. With AI, businesses can personalize customer interactions, respond to inquiries more quickly, and perform predictive analytics. This technology not only improves customer satisfaction but also enhances efficiency and effectiveness across processes.
Teams allows you to consolidate all technology, tools, and voice solutions in one place.
Increase your employees' productivity with a true collaboration hub, accessible from any device, whether at home, in the office, or on the go.
Teams Phone is flexible and easy to set up, scale, use, manage, and secure.
Een Teams Contact Center biedt een alles-in-één oplossing voor klantcontact, volledig geïntegreerd met Microsoft Teams. Ideaal voor organisaties die efficiëntie, schaalbaarheid en gebruiksgemak belangrijk vinden.
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