VoIP & Unified Communications
Affordable modern communication and interaction over the internet.
VoIP & Unified Communications and how we help
We don’t need to tell you how important your telecommunications systems and services are to your business. When they don’t function properly, your entire organization suffers. Whether you're looking to reduce your monthly telecom expenses or upgrade your systems to the latest technology, at KonductiT you can count on unbiased and objective advice.
Whether you're looking for an advanced cloud UC system or just a small PBX, we make sure the system you choose is the right fit for your organization. With over 25 years of experience in the telecom industry, you can trust that we have the skills, expertise, and know-how to provide you with a reliable, future-proof communication solution. In addition to the purchase of new systems, we also offer a variety of other telecom services, including analysis of local and long-distance invoices, vendor contract negotiations, and voice and data network design.
Unified Communications services
KonductiT can help your organization implement Unified Communications by providing the following services:
- Requirements analysis
- Technical planning
- Solution rollout
- Solution approval
- Architecture design
- Project management
- Process consulting
- Service management
What is the best phone system for your business?
Your business phone system is the key to unifying separate workplaces, applications, and communication tools, ensuring your operations run seamlessly and efficiently. The right communication system should be tailored to your unique needs to ensure that all forms of communication and collaboration are brought together as effectively as possible.
That’s where KonductiT can help. Whether you need a cloud-based, mobile, hybrid cloud, or on-site phone system, our communications experts can help you find the perfect solution for your business.
Eliminate the risk of vendor selection
Instead of wasting time searching through hundreds of vendors, we do this time-consuming work for you.
What our Telecom Strategy Consulting Services include:
- Assessing your business needs & budget
- Shortlisting the best-fit vendors for your requirements
- Delivering a report of options & features/benefits per vendor
- Negotiating pricing and terms
- Supporting implementation
- Training your team to adopt the solution
- Ongoing support and a single point of contact
We start by getting to know you and your organization. We find out how you work and how you want your phone system to work. With that information in mind, we draft a Request for Proposal (RFP) and distribute it to the top hosted or cloud-based UCaaS vendors in the country.
Next, we analyze the vendor proposals, summarize the information, and present our top three recommendations. These final three vendors then visit your location for a presentation and product demonstration, so you can see firsthand how their solutions work.
After that, we share our preferred choice and explain why, so you can make a well-informed final decision. Once you’ve decided, we comb through the contract, negotiate the lowest prices, and oversee the installation.
Business telephony options
With UCaaS (Unified Communications as a Service) in the cloud, your organization can grow without the demands of IT management or the high costs of hardware. It’s a flexible, scalable solution that’s ideal for organizations with smaller IT teams and employees who need to work remotely.
When you partner with KonductiT, you work with an expert team that guides your migration and helps you make the most of hosted applications. Unified Communication and cloud-based communication systems offer benefits such as:
- Future-proofing: Your system is always up to date, ensuring access to the latest features. Cloud technologies are often designed in such a way that system interruptions—and therefore business disruptions—become a thing of the past.
- Flexibility: Cloud services offer a wide range of additional tools and capabilities that align with your communication needs and support you as those needs evolve.
- Uniformity: Hosted applications allow employees to collaborate seamlessly as a team and with other organizations, regardless of the devices they use or their location.
- Disaster recovery: UCaaS provides failover features to ensure your business communications continue to function even during emergencies, so you don’t lose revenue.
With hybrid phone systems, you get the best of both worlds: the benefits of a cloud-based phone system and an on-premises system. The hybrid model allows organizations to choose which office locations benefit financially from moving to the cloud and which are better served by maintaining existing telephony infrastructure.
For organizations with central offices connected to multiple satellite locations, hybrid UC offers:
- Agility and flexibility: On-site phone management keeps IT in control without sacrificing the features and flexibility of cloud technology.
- Secure cloud: Private cloud and on-premises management ensure security with greater IT oversight.
- Mobility: Cloud connectivity enables softphone usage to support mobile employees.
- Seamless collaboration: Device-independent collaboration and application features allow employees to work together effortlessly, regardless of location.
Keeping telecommunications on-premises can be ideal if you have very specific integration requirements for your phone system. As the world shifts toward cloud-based communications, on-premises UC is well-suited for organizations that require:
- Significant internal control
- A higher level of security and compliance
- Bundled, one-time payment for hundreds of licenses (CAPEX)
Enhance communication with the cloud
Nearly all business communications can be moved to the cloud, allowing your organization to experience greater reliability and service quality — from video conferencing to contact center call routing. KonductiT helps you identify where UCaaS can enhance your operations and supports you in implementing and leveraging communication applications for your business.
Voice
Voice, conference calls, and other forms of verbal communication are enhanced when you switch to UCaaS. UCaaS offers all the capabilities of a traditional phone system with improved flexibility and reliability.
Video
Video conferencing is a key part of both internal and external communication within your company. With the cloud, you provide all team members with a single system for joining video conferences and securely store your conference recordings, making them accessible at any time.
Contact Center
Moving to the cloud gives your contact center greater control, integration with tools like CRM systems, and built-in scalability. A cloud contact center also provides room to grow, allowing you to expand with remote team members during periods of high demand.
Microsoft Teams as a phone system
An in-cloud phone system via Microsoft Teams Phone makes it possible to manage the phone system yourself within Office 365 without complicated tooling.
The employees of KonductiT have been involved in Microsoft’s cloud telephony implementations from the very beginning, starting with Microsoft OCS, Lync, Skype for Business, and now Teams Phone. That’s why we are able to advise you expertly on everything related to Teams Phone: implementation, migration, and adoption.
We see that Teams Phone is currently the first choice when selecting a replacement for a traditional phone system.
Why Organizations Choose Teams Phone
Unified Collaboration
Teams allows you to consolidate all technology, tools, and voice solutions in one place.
Ready for Modern Employees
Increase your employees' productivity with a true collaboration hub, accessible from any device, whether at home, in the office, or on the go.
Future-Proof and Worry-Free
Teams Phone is flexible and easy to set up, scale, use, manage, and secure.
Microsoft Teams Phone
With Microsoft Teams Phone, you complete Teams by equipping it with high-quality calling features and connectivity to and from the public telephone network. From within the Teams application, you can make calls using your own 088, 010, 020, etc. number. Met Teams Phone wordt Teams een cloud telefoon centrale die traditionele PABX-systemen vervangt.
It gives you the functionality of a traditional telephone exchange (PBX), with features such as hold, transfer, forwarding, hunt groups, and voicemail—all from the Microsoft cloud, but without a traditional PBX.All of this works simply over the internet, with no need for a VPN or additional network equipment, yet it remains super secure and reliable, just as you would expect from Microsoft.