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Teams Compliance Recording
Capture Teams communications to comply with regulations and support quality monitoring.
Teams Compliance Recording
Capture Teams communications to comply with regulations and support quality monitoring.
Teams Compliance Recording
Seamless and Reliable Recordings of all your Teams conversations
With our advanced Teams Recording solutions, you can easily record all your Teams conversations and meetings. This solution offers seamless integration with Microsoft Teams and ensures that you never miss an important interaction. Whether it's internal meetings, external client calls, or agent training sessions, our solution ensures everything is captured securely and reliably.
Secure and Flexible Teams Recording Solution
Ensure compliance with a Microsoft-certified recording solution.
A Microsoft-certified Teams Call Recording solution offers a secure and reliable way to record conversations, designed to meet strict compliance requirements while delivering valuable insights for quality improvement.
With this solution, your organization can:
- Capture all communications: including audio, video, screen recordings, meetings, internal conversations, Teams-to-Teams calls, and calls with external phone systems.
- Work flexibly: thanks to integration with the Microsoft Graph API, the solution is independent of call routing—whether you're using Microsoft Calling Plan, Direct Routing, or a Contact Center.
- Ensure secure storage: recordings are encrypted and securely stored in Azure, making them easily accessible for audits, training, and reference.
- Support compliance: with customizable recording settings and secure file sharing.
- Improve insights: optimize customer interaction quality and agent effectiveness.
This solution not only helps your organization meet regulatory requirements, but also enables smarter, more effective, and more customer-friendly operations.
Recordings
Conversation Review
Review past conversations to verify content. Filter calls by various attributes and tags.
Quality Monitoring
Create playlists to assess conversation skills, identify knowledge gaps, and track employee progress with detailed reporting.
Live Monitoring
Listen in on live conversations between employees and customers to observe performance and provide real-time support.
AI Speech Analytics
Transcribe recordings and scan for keywords and even sentiment. Detect product issues or customer behavior trends faster thanks to integration with Microsoft Insights.
Microsoft certification
Guaranteed Quality and Reliability
Choosing a Microsoft Certified Teams Recording solution is essential for organizations seeking reliability, security, and compliance. Here are the key reasons why Microsoft certification makes a difference:
Seamless integration: Microsoft Certified solutions are designed and tested by Microsoft to work flawlessly with Microsoft Teams. This ensures a user-friendly and hassle-free experience.
Strict security: Only certified solutions meet Microsoft’s rigorous security and encryption standards. This is crucial for protecting your organization’s and customers’ sensitive data.
Compliance assurance: To meet legal and regulatory requirements such as GDPR or MiFID II, a reliable recording tool is indispensable. Microsoft Certified solutions are thoroughly evaluated for their ability to support compliance.
Better performance: Non-certified solutions may cause delays, bugs, or incomplete recordings. With a certified tool, you benefit from optimal performance—even under heavy usage.
Long-term support: Microsoft only partners with certified providers for updates, improvements, and support. This ensures your investment is future-proof.
With a Microsoft Certified Teams Recording solution, your organization benefits from quality, reliability, and security—essential factors in a modern, compliant work environment.
Compliancy
Legal Hold
Prevent automatic deletion of recordings by tagging them for ongoing investigations and long-term retention.
GDPR
Tools to manage GDPR compliance, including capturing consent, deleting recordings, setting recording rules, and reviewing audit activities.
Financial services
Complies with FCA, MiFID II, and Dodd-Frank regulations, recording and retaining conversations for up to seven years in encrypted form.
Worldwide Availability
Global recording via Microsoft Teams
Whether your staff works from the Netherlands, Germany, Italy, or another continent, our Teams Compliance Recording solution makes capturing communications simple and fully compliant. In addition to Teams Phone, KonductiT offers the ability to deploy our recording solutions globally, ensuring your organization meets regulatory requirements—anywhere in the world and with the same high standards.
Here's what you can expect:
- Full integration: everything within the same Microsoft 365 tenant.
- One solution: compliant recording in every country where your organization operates.
- Efficient management: centralized administration of the solution.
- Reliable support: Dutch point of contact with global coverage.
- Available in 142 countries: via Operator Connect or a Direct Routing connection.
With KonductiT, you can integrate Teams Compliance Recording globally, ensuring that your communications are always captured in accordance with applicable regulations. We handle the full implementation and support, so your organization can focus on what truly matters: staying compliant and ensuring quality.
Complete, reliable, and secure
Meets the highest legal standards
- Full integration with Microsoft Teams: Our solution works seamlessly with Microsoft Teams, allowing you to easily record calls and meetings without installing additional software.
- Multiple media formats: Record audio, video, screen sharing, and chat conversations to gain a complete overview of all communications.
- User-friendly interface: An intuitive interface makes it easy to manage and review recordings.
- Secure storage: All recordings are securely stored in the cloud, in compliance with the highest security standards.
- Flexible deployment: Suitable for both small and large organizations, with support for various deployment models.
- Certified solution: Our solution meets the highest industry standards and is certified for use across multiple sectors.
- PCI Compliance: Our solution complies with PCI DSS (Payment Card Industry Data Security Standard), ensuring that your recordings are secure and compliant with payment data regulations.
- Security and dispute resolution: All recordings are encrypted and stored for as long as needed to comply with regulations such as MiFID II, Dodd-Frank, and HIPAA. Easily retrieve them for audits or use them as critical evidence to resolve misunderstandings or legal disputes.
- Comprehensive GDPR reporting: Under GDPR, a customer may request the deletion of call recordings unless they are required for compliance or service delivery. With our solution, you can delete recordings and set parameters to prevent future conversations from being recorded.
Teams Recording solutions we provide
Find the right Teams recording solution
Recording conversations is a crucial part of compliance and quality assurance, but choosing the right Teams recording solution can be overwhelming. The call recording market is diverse, with countless providers, different technologies, and varying price points. So how do you know which solution is right for your organization?
At KonductiT, we’re here to bring clarity to this complex landscape. Whether you're looking to ensure compliance, perform quality monitoring, or implement a secure and scalable solution, we guide you step by step toward the right Teams Call Recording solution.
We start with a thorough analysis of your current situation: what’s working well, and where are the challenges? Together, we identify the key use cases and features that contribute to your organization’s success. Then, we select solutions that fully align with your requirements, preferences, and budget.
KonductiT ensures that you don’t just choose a technology, but a solution that adds real value to your operations. With our expertise and personal guidance, you’ll get the most out of your Teams Recording solution.